tcv66 Privacy Policy — Your Information Is Our Responsibility

01 Definitions and Scope of Application

In this Policy, "personal information" refers to all information that can directly or indirectly identify you. This includes your name, address, email, phone number, bank or mobile banking details, transaction history, and technical information about your device.

This Policy applies to all digital services of tcv66, including the website, mobile application, live chat service, and all services provided via email. tcv66 operates in compliance with applicable data protection laws in Bangladesh and international best practices.

02 What Information We Collect

2.1 Information Collected at Registration

When you create an account at tcv66, we collect the following information:

• Full name and date of birth (for age verification)
• Valid email address
• Mobile phone number
• Residential address
• Preferred currency (Bangladeshi Taka — BDT)
• National ID card or passport details (for KYC verification)

2.2 Transaction-Related Information

During your deposit and withdrawal transactions, we collect:

• Payment method details (bKash, Nagad, Rocket, Upay or bank account information)
• Transaction amount and date
• Transaction reference number
• Transaction source and destination

Storing this information is legally required for anti-money laundering and fraud detection purposes.

2.3 Technical Information Collected Automatically

The following information is collected automatically while you use the platform:

• IP address and device identifier
• Browser type, version, and operating system
• Page visit history and session duration
• Referral source (which site you came from)
• Cookie and local storage data

2.4 Information Collected Through Customer Support

When you contact us through our 24/7 live chat service or by email, records of those conversations may be stored for the purpose of improving our customer service quality and resolving disputes.

03 Purpose of Information Use

tcv66 uses collected information only for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating, verifying, and keeping accounts active
• Processing deposits and withdrawals
• Operating gaming and betting services
• Applying bonuses and promotional offers
• Managing VIP membership and rewards programs

3.2 Legal Compliance

• Conducting identity verification (KYC — Know Your Customer)
• Complying with anti-money laundering (AML) regulations
• Detecting and preventing fraud
• Age verification (21+ years)
• Maintaining records as directed by regulatory authorities

3.3 Service Quality Improvement

• Analyzing and improving platform performance
• Personalizing the user experience
• Resolving technical issues
• Developing new products and services

3.4 Communication and Marketing

With your consent, we may send you emails to inform you about new promotions, bonus offers, and platform updates. You may opt out of these communications at any time.

04 Cookie Policy

tcv66 uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help our platform recognize you.

4.1 Essential Cookies

These cookies are essential for the core functionality of the website. Without them, login sessions, shopping cart features, or security functions will not work. These cookies cannot be disabled.

4.2 Functional Cookies

These cookies remember your preferences (such as language and session settings) so that your experience is better on future visits.

4.3 Analytics Cookies

These cookies help us understand how users interact with the platform. The information collected is aggregated and anonymous, so it does not identify any individual personally.

You can manage cookies by changing your browser settings. Please note that disabling certain cookies may cause some platform services to not work properly.

05 Information Sharing and Third Parties

tcv66 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

To complete deposits and withdrawals, we share necessary information with authorized payment processors. This includes bKash, Nagad, Rocket, Upay, and recognized banking partners. These organizations follow their own privacy policies and are permitted to use your information only for payment processing purposes.

5.2 Technology and Service Providers

Game software providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, Microgaming) and other technology service providers are entitled to receive only the information necessary to deliver their services.

5.3 Legal Obligations

If required by law, court order, or direction from a regulatory authority, we may be obligated to provide information to the relevant authorities.

5.4 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may form part of the transferred assets. Prior notice will be given in such cases.

06 Data Retention and Security

6.1 Retention Period

We may retain your information for the duration your account is active and for at least five (5) years after it is closed. This is necessary for legal obligations, dispute resolution, and contract enforcement. Financial transaction records are kept for the period required by law.

6.2 Technical Security Measures

tcv66 uses the following security measures to protect your information:

• SSL/TLS Encryption: All communication between your browser and our servers is encrypted
• Database Encryption: Sensitive information remains encrypted even in storage
• Access Controls: Only authorized personnel can access the information they need
• Firewall and Intrusion Detection: Active monitoring to prevent cyberattacks
• Two-Factor Authentication (2FA): An additional security layer for your account
• Regular Security Audits: Periodic security reviews to identify and address potential vulnerabilities

While we provide the highest level of security, no data transmission over the internet can be guaranteed 100% secure. You are therefore advised to keep your password confidential and avoid logging in from unfamiliar devices.

07 Your Rights

Every user registered at tcv66 has the following rights regarding their personal information:

7.1 Right to Access Information

You may request at any time to know what information we hold about you. We will provide you with a complete list within 30 working days.

7.2 Right to Correct Information

If any of your personal information is incorrect or incomplete, you may request that it be corrected. We will make the necessary changes promptly.

7.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted ("right to be forgotten"). Please note that due to legal obligations, we are required to retain certain information for a specified period.

7.4 Right to Object to Processing

You may object at any time to the use of your information for marketing purposes. Upon receiving an opt-out request, we will immediately stop that processing.

7.5 Right to Data Portability

You may request that your personal information be provided in a structured, machine-readable format so that you can use it elsewhere.

To exercise any of the above rights, email us at [email protected] or contact us through live chat.

08 Protection of Minors

tcv66 is intended solely for adults (aged 21 years or older). We do not knowingly collect any personal information from minors. If we have evidence that a minor has created an account, we will immediately close that account and delete all associated information.

Parents are requested to monitor their children's internet use and to use parental controls to prevent access to online gambling platforms.

09 International Data Transfers

tcv66 primarily serves users in Bangladesh. However, our technology servers may be located in various countries. When your information is transferred to another country, we ensure that adequate protections are in place for your information there. We work only with organizations that comply with international data protection standards.

10 Changes to the Policy

tcv66 may update this privacy policy from time to time. For any significant changes, we will:

• Post a clear notice on the website
• Notify the registered email address (if the change is significant)
• Update the "Last Updated" date at the top of the page

Continued use of the platform after a change is made will be considered acceptance of the new policy. You are therefore advised to check this page regularly.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. The tcv66 privacy team is always ready to assist you.